Privacy Policy

Softvin understands the importance of privacy protection to you. This Privacy Policy is intended to clearly and transparently explain how we collect, use, store, protect, and process your personal information when you visit this website and use our services. This website is operated and managed by HONGKONG KATE LIMITED, under which Softvin is the home décor brand. The relationship is that of a brand and its operating entity. HONGKONG KATE LIMITED is both the data controller and data processor for all personal information collected through this website, bearing full responsibility for data protection. Please read and fully understand this policy before using this website or providing us with your personal information. By accessing and using this website, you agree to the data practices described herein.

1. Information We Collect

In order to provide you with a complete shopping experience—including product browsing, order processing, logistics delivery, and after-sales service—we may collect the following categories of information relating to you:

1.1 Information You Provide Voluntarily

  • Registration and Account Information: When you create an account on this website, we may collect your name, email address, phone number, and login password.

  • Order and Payment Information: When you place an order, we collect your shipping address (including recipient name, detailed address, city, postal code, and country/region), order details, and payment-related information. Please note that payment transactions are processed by third-party payment service providers; we do not store sensitive payment information such as your bank card number or payment account passwords.

  • Communication and Feedback Information: When you contact us via customer@softvin.com or through other channels, we retain our correspondence, email content, and any other information you voluntarily provide, in order to handle your inquiries, complaints, or suggestions.

1.2 Information Collected Automatically
When you visit this website, our servers and third-party analytics tools may automatically record certain technical information, including:

  • Your IP address;

  • Browser type and version;

  • Operating system and device information;

  • Time and duration of your visit;

  • Pages viewed, links clicked, and search keywords;

  • Referrer URL (the page from which you navigated to this website).

Such information generally does not directly identify you personally, but may be associated with your personal information to help us optimize website functionality and improve user experience.

1.3 Cookies and Similar Tracking Technologies
We use cookies and similar tracking technologies to enhance website usability, analyze traffic, and customize content. Cookies are small text files stored on your device that help us remember your preferences and shopping cart contents. You can manage or disable cookies through your browser settings. Please note that disabling cookies may render some website features unavailable.

2. How We Use Your Information

HONGKONG KATE LIMITED, as the data controller and processor, uses your personal information for the following purposes:

  • Order Processing and Fulfillment: Processing your orders, arranging logistics delivery, sending order confirmations and shipping notifications, providing tracking information, and handling returns and exchanges.

  • Customer Service and Communication: Responding to your inquiries, handling complaints and suggestions, and sending service-related system notifications (e.g., order status changes, policy updates). We may send emails to you via customer@softvin.com; please ensure you verify the authenticity of official email addresses.

  • Website Optimization and Analytics: Analyzing user behavior and preferences to improve website layout, product displays, and search functionality, thereby providing a shopping experience better tailored to your needs.

  • Security and Compliance: Monitoring and preventing fraud, abuse, and other illegal activities; fulfilling legal compliance obligations and responding to legitimate requests from government or regulatory authorities.

  • Marketing and Promotions (only with your explicit consent): If you voluntarily subscribe to our newsletter or consent to receive marketing communications, we may use your email address to send you updates on new products, design inspirations, and brand news. You may unsubscribe at any time by clicking the unsubscribe link included in such emails.

3. Information Sharing and Disclosure

We are committed to not selling, renting, or otherwise trading your personal information to any third party. However, in the following specific circumstances, we may share your information with third parties:

  • Service Providers: We work with reliable third-party service providers to fulfill order processing, payment handling, logistics delivery, email distribution, data analytics, and website hosting. These service providers have access to your information only to the extent necessary to perform their services on our behalf and are contractually obligated to maintain strict confidentiality.

  • Legal Requirements: If required by laws, regulations, court orders, or legitimate requests from government authorities, we may disclose your information as necessary to comply with legal obligations or protect the legitimate rights and safety of HONGKONG KATE LIMITED, Softvin, and others.

  • Business Transfers: In the event of a merger, acquisition, asset reorganization, or bankruptcy of HONGKONG KATE LIMITED, your personal information may be transferred to the successor entity as part of the transferred assets. We will notify you via email or website announcement prior to such an event.

4. Data Security

HONGKONG KATE LIMITED places great importance on your data security. We employ reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including but not limited to:

  • Using Secure Socket Layer (SSL) encryption technology to protect data transmitted over the internet;

  • Implementing access controls over stored personal information, granting access only to authorized personnel on a need-to-know basis;

  • Regularly reviewing and updating security policies to address evolving cyber threats.

While we continuously strive to safeguard data security, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. Therefore, we cannot provide any express or implied warranty as to the absolute security of information transmission. By using this website and transmitting your personal information, you do so at your own risk. If you discover any security risks relating to your account or personal information, please contact us immediately at customer@softvin.com.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this policy, or for longer periods as required by law. The specific retention period depends on the following factors:

  • The duration of your use of this website and our services;

  • Whether you hold an active account or have transacted with us;

  • Whether we have legal or contractual retention obligations to you;

  • Statutory limitation periods and compliance requirements under applicable laws and regulations.

Order transaction records, financial information, and customer service correspondence are generally retained for no less than the accounting and tax record retention periods prescribed by law. When your personal information is no longer necessary for the purposes for which it was collected and no legal retention obligation exists, we will take reasonable steps to delete or anonymize it.

6. Your Data Protection Rights

Under applicable data protection laws and regulations, you have the following rights with respect to your personal information:

  • Right of Access: You have the right to inquire whether we hold your personal information and to request a copy of such information;

  • Right to Rectification: If you find that the personal information we hold is inaccurate or incomplete, you have the right to request correction or supplementation;

  • Right to Erasure: Under certain conditions, you have the right to request deletion of your personal information, such as when the information is no longer necessary, you withdraw consent, or the information has been unlawfully processed;

  • Right to Restriction of Processing: Under certain conditions, you have the right to request restriction of the processing of your personal information;

  • Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format;

  • Right to Object: You have the right to object at any time to processing of your personal information based on legitimate interests or for direct marketing purposes;

  • Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before the withdrawal.

To exercise any of the above rights, please submit a written request to us via customer@softvin.com. We will respond within the time frame prescribed by law (typically within 30 days) upon receipt of your request. To verify your identity, we may require you to provide necessary supporting documentation.

7. Third-Party Links

This website may contain hyperlinks to other third-party websites or services, such as social media platforms, payment service providers, or logistics carriers. These third-party websites have independent privacy policies and data practices that are not governed by this policy. We assume no responsibility for the content, privacy protection practices, or data handling activities of third-party websites. When you click on such links and leave this website, we recommend that you carefully read the privacy policy of the website you visit to ensure your personal information is adequately protected.

8. International Data Transfers

As a home décor brand serving customers worldwide, HONGKONG KATE LIMITED operates across multiple countries and regions. Your personal information may be transferred to servers located outside your country or region for processing, including but not limited to data storage, order processing, and customer service locations. We will take reasonable safeguards to ensure that such international transfers comply with applicable data protection laws and that your personal information receives an adequate level of protection during transfer.

9. Children's Privacy Protection

Our products and services are intended for general adult consumers and are not designed for minors. We do not knowingly collect personal information from children under the age of legal majority. If you are a parent or guardian and discover that we have inadvertently collected personal information from a minor, please notify us at customer@softvin.com, and we will take prompt steps to delete such information.

10. Updates to This Policy

We reserve the right to revise this Privacy Policy at any time. Revised policies will take effect upon the posting of an updated version on this page, with the effective date indicated by the "Last Revised" date at the top or bottom of the page. In the event of material changes to this policy (involving the scope of information collection, purposes of use, data sharing practices, or your important rights), we will notify you via website announcement or email. We recommend that you periodically review this page to stay informed of our latest privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights regarding your personal information, or need our assistance with any matters relating to personal information, please feel free to reach out to us through the official contact channels below. We will treat every inquiry with diligence and responsibility and provide you with a detailed and clear response within a reasonable time frame.

Brand Name: Softvin
Website: www.softvin.com
Email: customer@softvin.com

Company Name: HONGKONG KATE LIMITED
Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL