Terms of Service

Welcome to the official website of Softvin. This website is operated and managed by HONGKONG KATE LIMITED, under which Softvin is the home décor brand. The relationship is that of a brand and its operating entity, working in partnership to deliver high-quality home ornaments—including artificial floral arrangements and designer picture frames—to customers worldwide. Before using this website or purchasing our products, please carefully read the following Terms of Service, which set out important provisions regarding product descriptions, usage guidelines, scope of liability, and applicable law. By accessing and using this website, you acknowledge that you have fully understood and agree to be bound by all terms contained herein.

1. Product Descriptions and Quality Statement

Softvin specializes in the design, development, and sale of home ornaments, with core product lines including artificial floral decorations and designer picture frames.

  • Artificial Floral Products: We use premium eco-friendly materials and refined craftsmanship to replicate the forms and colors of real flowers. Our products feature colorfastness, lifelike texture, and resistance to fading and deformation, maintaining their decorative effect over time without the need for watering or special care. Due to handmade production and material batch variations, slight differences in flower head size, stem curvature, and color saturation may occur—this is normal and does not affect the overall appearance or functionality.

  • Picture Frames: Our picture frames emphasize the integration of materials, structure, and surface finishing, striking a balance between practicality and artistry. Frames are primarily made of wood, metal, or composite materials, with sturdy back panels and stands capable of supporting standard-sized photos or artwork. Glass panels may develop extremely fine scratches during transit due to temperature changes or minor vibrations—we conduct strict inspections before shipment. However, if you receive a product with noticeable defects, please refer to our Return Policy for handling.

  • Product Images vs. Actual Products: We strive to display products as accurately as possible through high-resolution images on our website. However, due to differences in photography environments, display devices, and screen color settings, slight color variations between the website images and actual products may occur. This does not constitute a quality issue; please refer to the actual product received.

2. Intellectual Property and Terms of Use

All content on this website, including but not limited to text, images, graphics, logos, brand names, product designs, page layouts, and code, is protected by copyright, trademark, and other intellectual property laws. Softvin and HONGKONG KATE LIMITED own or hold valid licenses to use the aforementioned content.

  • Personal Use Authorization: You may browse, view, and download website content solely for personal, non-commercial purposes. Without our prior written consent, you may not copy, modify, distribute, display, transmit, or otherwise utilize any content from this website for commercial purposes.

  • Brand Name and Logos: Softvin is the brand name used on this website and for related products. Without written authorization from HONGKONG KATE LIMITED, no third party may use, imitate, or register any name or logo that is confusingly similar.

  • Prohibited Conduct: When using this website, you shall not engage in any unlawful, infringing, or disruptive activities, including but not limited to: uploading malicious code, interfering with server operations, stealing user information, abusing review or feedback functions, or exploiting vulnerabilities for improper purposes.

3. Orders and Payment

  • Order Confirmation: After you submit an order on the Softvin website, the system will automatically generate an order number and send a confirmation email to the address you provided. This email serves only as acknowledgment of receipt of your order request and does not constitute final acceptance of the contract. We reserve the right to cancel or reject orders due to stock unavailability, pricing errors, or other reasonable grounds. For order status verification, you may contact us at customer@softvin.com.

  • Pricing and Currency: All product prices on this website are listed in US Dollars (USD) and do not include shipping fees or applicable customs duties and taxes at the destination. Shipping rates are detailed in our Shipping Policy. We reserve the right to adjust product prices at any time, but such adjustments will not affect orders that have been confirmed and paid for.

  • Payment Methods: We process transactions through third-party payment service providers, and your payment information is protected by encryption. We do not directly store any bank card or payment account information. Please note that we do not accept WeChat Pay or Alipay as payment methods.

  • Payment Failure: In the event of payment failure or anomalies during processing, please contact your issuing bank or payment service provider promptly. Should you have any questions, you may reach out to us at customer@softvin.com for assistance.

4. Product Usage and Care Recommendations

To help your Softvin home ornaments remain in good condition over time, we offer the following usage and care recommendations:

  • Artificial Florals: Avoid prolonged direct sunlight to prevent gradual color fading. Use a soft-bristled brush or a hairdryer on a cool setting to gently remove dust from surfaces. Do not wash or soak in water. Avoid forcefully bending petals or stems, as this may cause irreversible deformation.

  • Picture Frames: Wipe the frame surface and glass with a soft, dry cloth. Do not use cleaners containing alcohol or corrosive chemicals. Do not place frames in environments with high temperatures, high humidity, or extreme temperature fluctuations, as this may cause material deformation or glass fogging. When inserting photos, handle back panel clips carefully to avoid excessive force that could damage the structure.

  • General Precautions: All products are for decorative purposes only and are not toys. Keep them away from children and pets to prevent ingestion or choking hazards. Do not place products near open flames or heating devices.

5. Disclaimers and Limitation of Liability

  • Force Majeure: We shall not be held liable for order delays, service interruptions, or non-performance caused by force majeure events, including but not limited to war, natural disasters, governmental actions, strikes, cyberattacks, system failures, or transportation disruptions. However, we will make reasonable efforts to mitigate the impact and notify you promptly via email.

  • Indirect Damages: To the fullest extent permitted by law, HONGKONG KATE LIMITED and Softvin shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to any damages arising from the use or inability to use our products or this website.

  • Third-Party Links: This website may contain links to third-party websites or services. These links are provided solely for your convenience and do not constitute our endorsement or guarantee of third-party content. Accessing third-party links is at your own risk, and you should review the terms and privacy policies of such websites.

  • Disclaimer of Warranties: We provide this website and our products on an "as is" and "as available" basis, without making any express or implied warranties, except where otherwise required by mandatory law. We strive to ensure the accuracy of product information and descriptions but do not warrant that all content is error-free or complete.

6. Policy Revisions and Notifications

We reserve the right to revise these Terms of Service at any time. Revisions take effect upon the posting of an updated version on this page. Material changes may involve product service scope, terms and conditions, or applicable law, and we will notify you via website announcements or email. We recommend that you review this page periodically to stay informed of the latest policies. Continued use of this website or purchase of products shall constitute your acceptance of the revised terms.

7. User Feedback and Communication

We welcome your valuable opinions and suggestions regarding our products, services, or these Terms of Service. Your feedback helps us continually improve and grow. Should you encounter any issues during use or have questions about any provision of this policy, please feel free to reach out to us via our official email. We will review and respond to your inquiries during business days, ensuring that every concern receives due attention.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.